Welcome to dylis.shop. These Terms and Conditions apply to your access, browsing, and use of dylis.shop, as well as any purchases of clothing, footwear, bags, and other related products made through this website.
Please read these terms carefully before placing an order. By submitting an order and completing payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
- Website Use
You may use this website subject to compliance with these terms and applicable laws and regulations.
You must not use this website to engage in fraud, illegal transactions, malicious interference with website operations, unauthorized system access, or activities that infringe upon the legal rights of others.
If we discover activities that violate these terms or applicable laws, we reserve the right to take necessary measures, including restricting relevant services or cancelling relevant orders.
- Product Information
We make reasonable efforts to ensure the accuracy of product names, images, prices, sizes, materials, colors, and other product information displayed on the website.
Due to differences in screen settings and display capabilities across devices, the actual color of products may vary slightly from the images shown on the website.
In the event of obvious discrepancies regarding price, stock, or other information caused by technical errors, we reserve the right to contact the customer to confirm the order and, to the extent permitted by law, cancel the order and refund any payments made.
- One-Time Purchase
We offer a one-time product purchase service.
Once a customer selects products, submits an order, and completes payment on the website, the order constitutes a standalone, one-time purchase transaction.
Unless explicitly stated otherwise on the product page, completing a purchase does not automatically create a subscription, trigger membership charges, or result in subsequent recurring orders.
The products, quantities, prices, shipping addresses, and payment amounts for each order are determined by the information displayed and confirmed by the customer at the time of order submission.
- Order Submission and Confirmation
Before submitting an order, customers should carefully review product details, quantities, sizes, colors, shipping addresses, and contact information.
Once an order is submitted and payment is completed, we will process the order based on the provided information.
We may be unable to fulfill an order due to payment failure, transaction rejection, out-of-stock items, obvious system errors, or other reasonable causes; in such cases, we will contact the customer as appropriate.
- Payment
Customers must complete payment using the methods provided on the checkout page.
We may utilize third-party payment service providers to process transactions. Customers must ensure that the information provided is true, accurate, and complete.
Product prices and promotional information are subject to change based on actual website conditions; however, confirmed orders are generally processed according to the information displayed at the time of confirmation, barring obvious system errors or other circumstances where adjustments are legally permitted.
- Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible.
If the order has not yet entered the processing, packaging, or shipping stage, we will make every effort to assist with the cancellation.
If the order has already entered the shipping process, cancellation may not be possible. In such cases, customers may request post-sales assistance in accordance with applicable return and refund policies.
If we are unable to fulfill an order due to stock issues, system errors, payment irregularities, or other reasonable causes, we may cancel the order and refund any payments made, in accordance with applicable rules.
- Delivery
We will arrange for the delivery of products based on the shipping address provided in the order.
Delivery times are subject to factors such as order processing, the carrier, the delivery region, weather conditions, holidays, and other practical circumstances. Delivery times published on the website are estimates and do not constitute an absolute guarantee of delivery.
Customers are responsible for providing an accurate and complete shipping address and contact information.
Delivery failures, returns, or re-deliveries resulting from incorrect or incomplete information provided by the customer may incur additional charges.
- Returns and Refunds
Please contact us promptly if the products you receive have quality issues, differ significantly from your order, or present other issues requiring attention.
Eligibility for returns, refund amounts, and specific processing methods will be determined based on the order details, return policies, and applicable laws.
Mandatory rights regarding returns, refunds, and other consumer protections to which consumers are entitled by law are not limited by these terms.
- Intellectual Property
All intellectual property rights regarding the text, images, page content, website layout, trademarks, logos, graphics, and other materials on this website belong to dylis.shop or the respective rights holders.
No person may copy, modify, distribute, sell, or otherwise use the relevant content without the written permission of the rights holder.
Customers may use the website content solely for the purposes of personal shopping and normal use of the website.
Terms of Service
10. User-Submitted Content
If a customer submits text, images, opinions, suggestions, or other content to us via reviews, customer service, contact forms, or other means, the customer must ensure they possess the legal rights to such content and that the submission does not infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party.
We may use such information to the extent necessary to handle customer service inquiries, address order-related issues, and improve our website services.
- Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be held liable—beyond the scope mandated by law—for indirect losses arising from network failures, third-party payment services, carrier delays, force majeure events, system malfunctions, or other circumstances beyond our reasonable control.
Nothing in these terms is intended to exclude or limit any consumer rights or liabilities that cannot be excluded or limited under applicable law.
- Dispute Resolution
If a customer has any issues regarding products, orders, or services, we recommend contacting us first via our customer service email so that we may attempt to resolve the matter through amicable communication.
If a dispute cannot be resolved through communication, it shall be handled in accordance with the dispute resolution procedures prescribed by applicable law.
- Governing Law
These terms and any purchase transactions made via dylis.shop shall be interpreted and enforced in accordance with applicable laws and regulations.