We value every customer’s shopping experience. If you need to return or request a refund for clothing, shoes, bags, or other items you have purchased, please follow the policy outlined below.
- Return Period
Customers may submit a return request within 30 days of receiving the items.
We may be unable to process return requests submitted after this 30-day period; however, your statutory consumer rights under applicable law remain unaffected.
- Return Conditions
Items submitted for return should be kept in their original condition as much as possible and meet the following basic criteria:
The item shows no signs of significant use or wear;
The item is free from stains, damage, odors, or other man-made damage;
Tags, accessories, and original packaging are intact to the extent possible;
Items such as shoes, clothing, and bags show no obvious signs of use that would affect resale;
The returned item matches the item in the original order.
If an item has merely undergone reasonable inspection or been tried on without causing significant damage or affecting resale, we will review the case based on the specific circumstances.
- How to Request a Return
To initiate a return, please contact us via our customer service email within the specified timeframe and wait for confirmation of your return request before shipping the item back.
Please include your order number, the item name, and the reason for the return in your email. If the issue involves product quality or an order error, please attach clear photos of the item to assist with our verification.
- Quality Issues or Incorrect Items
Please contact us promptly if you receive an item with significant quality issues, an incorrect item, or an item that differs significantly from your order details.
Once we verify that a quality issue or order processing error has occurred, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.
If a return is required, we will explain the specific return process to you.
- Returns for Non-Quality Reasons
If you request a return due to incorrect sizing, a change of preference, the style not meeting expectations, or other personal reasons, the item must meet the return conditions specified in this policy.
Shipping costs for returns due to non-quality reasons are generally borne by the customer, unless otherwise required by applicable law or confirmed by us.
- Refund Processing
Upon receipt of the returned item, we will inspect its condition.
Once we confirm that the item meets the refund criteria, we will typically process the refund within 3 business days. Refunds will be issued via the original payment method. The actual time it takes for funds to reach your account may depend on the processing speeds of banks, credit card issuers, or third-party payment service providers.
- Refund Amount
For orders eligible for a refund, we generally refund the amount paid for the qualifying items.
If the order includes shipping fees, special service charges, or other incurred non-refundable costs, the specific refund amount will be determined based on the order details and applicable laws.
In cases where a return is due to product quality issues or an incorrect item being shipped, we will handle the associated costs based on the specific circumstances.