This Privacy Policy applies to dylis.shop (hereinafter referred to as “this Website,” “we,” or “dylis.shop”). We value our customers’ privacy and are committed to collecting, using, storing, and protecting personal information in a transparent and reasonable manner.
When you visit this Website, browse products, place orders, make purchases, or contact us, we may process relevant information in accordance with this Privacy Policy.
- Information We Collect
Depending on how you use this Website, we may collect the following information:
Order Information:
Includes your name, shipping address, billing address, email address, phone number, order details, and other information necessary for the purchase.
Payment-Related Information:
When you make a purchase, payments may be processed by third-party payment service providers. We may receive information necessary for the transaction but generally do not directly store sensitive payment details such as full bank card numbers or card security codes.
Customer Communication Information:
When you contact us via email or other customer service channels, we may retain the name, contact details, order information, and inquiry content you voluntarily provide in order to respond to your requests and provide after-sales service.
Technical and Usage Information:
When you visit this Website, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, access times, pages viewed, and related website usage data.
- How We Use Personal Information
We may use the collected information for the following purposes:
Processing, confirming, and fulfilling your orders;
Arranging product delivery;
Processing payments, refunds, and related transaction matters;
Responding to customer inquiries;
Providing order-related and after-sales support;
Improving website functionality, product presentation, and the shopping experience;
Preventing fraud, abuse, and unauthorized activities;
Fulfilling obligations required by applicable laws and regulations;
Sending relevant service or marketing information where permitted by law or with your consent.
We will not use personal information for purposes unrelated to the original collection purpose, unless permitted by law or otherwise agreed to by you.
- Payment Information
To complete online orders, we may use third-party payment service providers to process payments.
Payment service providers may process your payment information in accordance with their own privacy policies, security standards, and applicable laws. We recommend that you review the privacy policies of the respective service providers before using their payment services. To protect the security of your account and transactions, we will not ask you to provide sensitive payment credentials—such as your full bank card PIN or verification codes—via standard email.
- Cookies and Similar Technologies
We use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyze website usage, and improve the shopping experience.
You can manage, restrict, or delete cookies through your browser settings. However, if you completely disable certain cookies, some website features may not function properly.
- Information Sharing
We do not share customers’ personal information with third parties for the purpose of selling that information.
We may share limited information with relevant service providers when necessary to fulfill orders and provide website services, such as:
Payment processing providers;
Delivery and logistics providers;
Website hosting and technical service providers;
Customer service and communication tool providers;
Website analytics and security service providers.
These third parties process information only to the extent necessary to provide their services and must comply with applicable privacy and data protection requirements.
We may also disclose necessary information as required by law, court orders, government agencies, or other legal processes.
- Data Security
We implement reasonable technical and administrative measures to protect personal information and minimize the risk of unauthorized access, modification, use, or disclosure.
While we make reasonable efforts to protect customer information, no method of internet transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee that personal information is free from security risks in all circumstances.
- Data Retention
We retain personal information for a reasonable period necessary to achieve the purposes of collection, fulfill orders, provide customer service, resolve disputes, comply with legal obligations, and maintain necessary business records.
When the information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable laws.
- Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights:
To request access to the personal information we hold;
To request the correction of inaccurate information;
To request the deletion of personal information, subject to legal conditions;
To object to specific data processing activities;
To restrict the processing of personal information, where applicable;
To request a copy of your personal information, where applicable;
To withdraw previously given consent;
To make inquiries or lodge complaints regarding the processing of personal information. If you wish to exercise your relevant rights, please contact us using the contact details provided in this policy. To protect the security of customer information, we may need to reasonably verify your identity.
- Children’s Privacy
This website is not specifically intended for children.
If we become aware that we have collected personal information from a child under the age specified by applicable law, we will take reasonable measures to handle such information in accordance with applicable law.